| Due Date: | 3/1 | ||
| Process: | Warning included in their 3/1 bill that is mailed on the 4/17 that the payment is late for the 4/1 bill. | ||
| 4/4 | Delinquent letter sent out requesting payment for the Mar. and Apr. bills. | ||
| 4/18 | Letter requests Mar., Apr., and May payments be paid. Courtesy call from Admin is done to let the group know the account is set to term and requesting payment in full to avoid 30 day notices being mailed out. | ||
| 4/28 | Termination is processed in the system on the 28th of the month with a future term date allowing for the 30 day notices to be mailed out. Reinstatement will occur if payment is received prior to the termination date and the group lets us know reinstatement is their intent, even if the notices were mailed out earlier. |