| Bill Due: | 3/1 |
| 3/10 | First delinquent letter sent to the group 10 days after the due date |
| 3/20 | Second delinquent letter sent to the group - First Agent letter sent |
| 4/1 | Group is cancelled, collection process starts and 3rd letter sent to the group, 2nd letter to agent - Group still has option of being reinstated if pay all outstanding premiums and go on ACH |
| 5/1 | Claims will no longer be paid and the group is termed. Group still has option for reinstatement if they choose ACH billing or submit an appeal |
| 5/15 | BCBS will no longer accept a request from the group or agent for reinstatement. Group is closed and is sent to outside collection agency. |
NOTE: Between 4/1 and 5/15, letters continue to be sent to the group. If the group is cancelled for non-payment, BCBS will NOT allow them to re-apply for coverage for 1 year from cancellation date.